The 9-1-1 Administration Office, under the
guidance of 911 Coordnator Linda Heathcoat and Dispatch Administrator Sgt. Betty Williams, are responsible for the
effective and efficient operation and administration of the
countywide 9-1-1 Emergency Communications System (ECS) that
will meet the emergency communication needs throughout Jack
County. Works daily, in conjunction with, Public Safety
Answering Points (PSAP’s) and all emergency service
providers, i.e. fire departments, emergency medical
personnel, law enforcement agencies, to insure a smooth
operation of communications and to avoid confusion. This
office is responsible for compiling and maintaining a county
master address database and accurate up to date 9-1-1
addressing and GIS mapping of the County. Jack County
also has TDD equipment to take calls from the hearing
impaired and silent callers.
DIAL "911" for Emergencies Only
(Examples: Crimes IN PROGRESS , Injury Accidents, Medical
Emergencies, Fires, Electrical lines down, Gas/Toxic Leaks
or An immediate situation where someone can be hurt)
DIAL 567-2161 for
NON-Emergencies
(Examples: Crimes NOT IN PROGRESS , Non-injury Accidents,
Scheduled Events (parades, sports), Weather Conditions,
Reports Requests or Delayed Reports, Dog Barking, Loud
Music, Illegal Parking, Traffic Violations)
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Calling for help when you have or observe an Emergency
situation:
If you have an emergency, you can contact the Jack County
Sheriff Department any time day or night by simply dialing
"911" from a residential, business or public pay phone
within Jack County. Communication officers or "call takers"
will answer your 911 call as quickly as it is received. They
will first determine the nature of the problem and inquire
if you need the police, fire or medical personnel to
respond.
If your emergency requires the fire department or medical
assistance, Communications personnel will assist you and
dispatch the appropriate personnel and equipment to the
emergency.
If you require the police, you will be asked to provide
information to the following types of questions. It is
important that you remain calm even though you may be upset
or scared. Stay on the telephone line and talk to the call
taker, if you can do so safely, until police arrive.
The location of the emergency.
Be as exact as possible, a house address or street
intersection.
A description of the emergency or event.
Names and descriptions of persons involved.
Descriptions of vehicles involved.
Any injuries to yourself or other individuals along with the
type of injury if known.
Were any weapons involved, and if so, how many and what
type.
While the call taker is asking questions and you are
providing the needed facts, the call taker is entering this
information into a computer-aided dispatch system. The
dispatcher will be sending a police officer while you are
still on the phone.
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Dialing 911 from your Cellular Phone
When you dial "911" within the Jack County Area, you will
reach the Communications Unit at the Jack County Sheriff
Office. If your cell phone directs you to Another county,
you will need to tell them you have an emergency in Jack
County and your call will be transfered to the Jack County
911 Center.
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Calling for Assistance when you have or observe a
Non-Emergency Situation
If you have a situation, which is not an emergency, and you
require or request the police, you can contact the Jack
County Sheriff Office any time of the day or night by simply
dialing "567-2161" from a residential, business, public pay
phone or cellular phone. The call taker will first determine
the nature of the situation or problem and then inquire for
further details. It is important that you remain calm during
this conversation. Although you might be
upset or frightened, this information is needed to assist
the officers responding to help you.
The dispatcher will assign a police unit to your request for
assistance. Remember, emergency and life-threatening calls
take priority over non-emergency calls. There may be times
when the patrol officers are extremely busy with priority
calls. It is best to be patient, they will respond to your
request.
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